Manila, Philippines — Getting great customer service with AirAsia is about to become easier than ever before as the company's virtual Allstar, AVA, has launched AirAsia India customers will now be able get support services through WhatsApp following the budget carrier making available its virtual assistant, AirAsia Virtual Allstar (AVA) on the Facebook-run me Kini Anda Boleh Gunakan AVA Bot Di Aplikasi Whatsapp. Jika Anda cukup sabar, Anda mungkin juga berkesempatan untuk berbicara langsung dengan seseorang dari tim Support AirAsia , perlu diingat bahwa waktu tunggu biasanya cukup lama. Getting great customer service with AirAsia is about to become easier than ever before as the company’s virtual Allstar, AVA, has launched on popular messaging application, WhatsApp. AVA is available 24 hours daily to assist you with any enquiries or to direct you to the right agent to assist you if she cannot resolve your issue immediately. AirAsia has turned to one of the world’s biggest messaging platforms as it looks to ensure its passengers stay happy. Bisnis.com, JAKARTA - AirAsia meningkatkan fasilitas layanan pelanggan dengan kehadiran AirAsia Virtual Allstar atau AVA di aplikasi pesan instan populer, Whatsapp sejalan dengan meningkatnya jumlah permintaan layanan akibat pandemi Covid-19.. Chief Customer Happiness Officer Adam Geneave mengatakan tahun ini merupakan periode menantang bagi industri penerbangan … Available 24/7. Guests just have to say “hi” to get started. “At AirAsia, we’re Speaking about the launch, Ankur Garg, Chief Commercial Officer, AirAsia India said, “Being a guest obsessed airline, we always put our guests at the heart of our services and embrace technology to … SEPANG, 28 July 2020 - Getting great customer service with AirAsia is about to become easier than ever before as the company’s virtual Allstar, AVA, has launched on popular messaging application, WhatsApp.. Chief Customer Happiness Officer Adam Geneave said the move couldn’t be more timely with record numbers of guests seeking support as a result of COVID-19. SEPANG, 28 Juli 2020 - AirAsia meningkatkan fasilitas layanan pelanggan dengan kehadiran AirAsia Virtual Allstar atau AVA di aplikasi pesan instan populer, Whatsapp*. AirAsia stated that the virtual chatbot is also able to converse with customers instantly in eleven languages including English, Bahasa Malaysia, Thai, Vietnamese, and much more. “Our Virtual Allstar AVA offers a high standard of customer service via artificial intelligence,” stated group chief customer happiness officer Adam Geneave. AVA already handles millions of cases annually across other platforms such as Facebook, airasia.com and the AirAsia mobile app, so it made absolute sense to make AVA available on WhatsApp. AirAsia has announced that its AirAsia Virtual Allstar (AVA) service is now accessible via WhatsApp. Berita baik, kini anda ada saluran baru untuk cari AVA iaitu WhatsApp. WhatsApp is a messaging application that launched in 2009 and offers users end-to-end encryption and easy to use functionality. Chief Customer Happiness Officer Adam Geneave said the move couldn’t be more timely with record numbers of guests seeking support as a result of COVID-19. “Currently more than 80 percent of customer cases can successfully be managed by AVA, and the rest is transferred to a Live Agent who assists directly.”. This website is owned and operated by AirAsia Berhad (284669-W) (“AirAsia”). The WhatsApp hotline works like the current AirAsia Virtual Allstar (AVA) bot that’s available on Facebook, AirAsia.com and the mobile app. Chief Customer Happiness Officer Adam Geneave said the move couldn’t be more timely with record numbers of guests seeking support as a result of COVID-19. Please be patient with us while we get you connected with one of our Live Chat Allstars and keep this window open at this time. AVA is AirAsia’s Virtual Allstar, a bot which is able to answer queries from customers instantly in eleven languages — English, Bahasa Malaysia, Thai, Bahasa Indonesia, Vietnamese, Korean, Tagalog, Hindi, Japanese, Simplified Chinese and Traditional Chinese. AirAsia’s virtual all-star now on WhatsApp “At AirAsia, we’re obsessed with guests. From the 1st March 2021, our Customer Support agents provide support daily during the hours of 9am until 6pm local (GMT+8) time. The airline says the automated service, which uses artificial intelligence, is … Untuk salurkan semua pertanyaan anda, simpan saja nombor +60 11-3516 5078 dan mula hubungi AVA di WhatsApp. Untuk anda menggunakan servis AirAsia Support atau AVA di Whatsapp, anda boleh simpan nombor melalui +6011-3516 5078 atau anda boleh klik pautan ini sahaja.. Untuk memulakan perbualan, anda taip sahaja “Hi” dan anda akan diberikan pelbagai pilihan menu mengikut nombor. “AVA already handles millions of cases annually across other platforms such as Facebook, our app and airasia.com so it makes absolute sense to make her available on WhatsApp where there are more than two billion users worldwide.”. Found his calling to do consumer tech when friends kept pestering him on which new gadget they should buy. For guidelines on talking to AVA, click here. “AVA already handles millions of cases annually across other platforms such as Facebook, our app and airasia.com so it makes absolute sense to make her available on WhatsApp where there are more than two billion users worldwide. Alternatively, you could also access the service via the airline’s official website via this link. You can reach AVA directly on +60 11-3516 5078 in Whatsapp if you have any queries. It expands AVA's reach beyond Facebook, the AirAsia website and app. Customers can chat with Ava directly in WhatsApp, on +601135165078, by simply sending the message “hi” to get started. WhatsApp is a messaging application that launched in 2009 and offers users end-to-end encryption and easy to use functionality. Tingkatkan Layanan, AirAsia Hadirkan Teknologi AVA di WhatsApp Maskapai penerbangan AirAsia Indonesia, menghadirkan layanan AirAsia Virtual Allstar (AVA) pada aplikasi pesan instan WhatsApp. We’re also a progressive, digitally-led company and our Virtual Allstar AVA offers a high standard of customer service via artificial intelligence. We are also a progressive, digitally run company and our Virtual Allstar AVA offers a high standard of customer service via artificial intelligence. Guests just have to say “hi” to get started. He added that AVA currently handles more than 80-percent of customer cases, while the remainder are transferred to a Live Agent who assists directly. “As with any new technology, we continue to learn and adapt and AVA is only getting better and better over time. All Rights Reserved. Speaking about the launch, Ankur Garg, Chief Commercial Officer, AirAsia India said, “Being a guest obsessed airline, we always put our guests at the heart of our services and embrace technology to … AirAsia strongly advises that guests refrain from sharing personal information i.e.credit card details and/or passwords through this chat, once connected to one of our Allstars. Saat memasuki obrolan WhatsApp dengan AirAsia, pelanggan disambut oleh asisten virtual AVA. WhatsApp is a messaging application that launched in 2009 and offers users end-to-end encryption and easy to use functionality. Copyright © 2002 - 2021 Lowyat Media, LLC. ©2020 AirAsia Group Berhad. Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer Go to the Chats tab Tap New Chat icon, then select New Contact Create new contact using +60 11-3516 5078 number Start chatting with AVA by typing anything Passengers can chat with AVA … AirAsia has expanded the role of Ava, the company’s chatbot, to the popular messaging application, WhatsApp. Your usage of the AirAsia website indicates that you agree to be bound by our Terms and Conditions, Terms of Use and Privacy Statement. “At AirAsia… At the end of July, the airline confirmed that its customer support system AirAsia Virtual Allstar – also known as AVA for short – has now been launched on WhatsApp. Berita baik, kini anda ada saluran baru untuk cari AVA iaitu WhatsApp. AirAsia Berhad (Malaysia) | Thai AirAsia Co. Ltd | PT Indonesia AirAsia | Philippines AirAsia Inc. | AirAsia X Berhad (Malaysia) | Thai AirAsia X Co.,Ltd | AirAsia Japan Co., Ltd. | AirAsia (India) Limited. AirAsia’s customer service chatbot, AVA, is now available on popular messaging app WhatsApp. Sebelum ini, AVA hanya boleh dihubungi melalui Facebook, aplikasi AirAsia serta laman sesawang. Available 24/7. Seperti yang dilaporkan tahun sudah, AirAsia sudahpun menutup semua pusat panggilan fizikal mereka menjelang tahun 2020. Guests just have to say “hi” to get started. You can chat with AVA directly on +60 11-3516 5078 in Whatsapp or alternatively by visiting support.airasia.com. Ia digantikan dengan AirAsia Virtual Allstar (AVA) yang boleh dihubungi melalui laman web mereka. AVA already handles millions of cases annually across other platforms such as Facebook, airasia.com and the AirAsia mobile app, so it made absolute sense to make AVA available on WhatsApp. AirAsia has launched its virtual chatbot, AVA (AirAsia Virtual Allstar), on the popular messaging application WhatsApp. SEPANG, 28 July 2020 - Getting great customer service with AirAsia is about to become easier than ever before as the company’s virtual Allstar, AVA, has launched on popular messaging application, WhatsApp. “AirAsia selalu menempatkan pelanggan sebagai pusat … AirAsia’s virtual Allstar now on WhatsApp — AirAsia Newsroom July 28, 2020 Caroline Purbeck AirAsia SEPANG, 28 July 2020 – Getting great customer service with AirAsia is about to become easier than ever before as the company’s virtual Allstar, AVA, has launched on popular messaging application, WhatsApp. AirAsia's AI customer service chatbot AVA now has a home on WhatsApp. To get started, just add +60 11-3516 5078 on your phone or click on this link.You can start the conversation by saying “Hi” and you’ll be greeted by a menu option which you can navigate by entering the respective numbers. Also a film and video game enthusiast but lacks the time for either. Allstar real AirAsia now on WhatsApp “At AirAsia, we are hospitable. AirAsia has launched its virtual customer service chatbot, AVA, on WhatsApp to respond to guests seeking support as a result of COVID-19. Chief Customer Happiness Officer Adam Geneave said the move couldn’t be more timely with record numbers of guests seeking support as a result of COVID-19. Customer Service Manager and Adam Geneave says the move will not happen in time with guests seeking help because of COVID-19. With over 400 million Indians on WhatsApp, AirAsia India sure can take good advantage of it. AirAsia has launched its virtual chatbot, AVA (AirAsia Virtual Allstar), on the popular messaging application WhatsApp. M anila, Philippines – Finding more customers with AirAsia is about to become easier than ever when Allstar, AVA, launched a messaging app, WhatsApp. AVA announcement. AirAsia AVA di WhatsApp: +60 11-3516 5078. 96% of Indian users have WhatsApp as their primary messaging app which is a huge stat. AVA can also other options that are related to the topic being inquired about. AirAsia has announced that its AirAsia Virtual Allstar (AVA) service is now accessible via WhatsApp. Selepas Facebook, AVA kini guna Whatsapp pula. You can chat with AVA directly on +60 11-3516 5078 in Whatsapp or alternatively by visiting support.airasia.com. 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The artificial intelligence (AI) powered chatbot was initially introduced for the airline’s official website and app to help with customer inquiries regarding flights and other services. CARA HUBUNGI AIRASIA GUNA WHATSAPP. “At AirAsia, we’re guest obsessed. AVA is AirAsia’s Virtual Allstar, a bot which is able to answer queries from customers instantly in eleven languages – English, Bahasa Malaysia, Thai, Bahasa Indonesia, Vietnamese, Korean, Tagalog, Hindi, Japanese, Simplified Chinese and Traditional Chinese. The artificial intelligence (AI) powered chatbot was initially introduced for the airline’s official website and app to help with customer inquiries regarding flights and other services. Chief Customer Happiness Officer, Adam Geneave mengatakan langkah ini bertepatan dengan meningkatnya jumlah permintaan layanan akibat pandemi COVID-19. Setakat dilancarkan, AVA Berjaya mengendalikan lebih 80 peratus pertanyaan pelanggan AirAsia manakala bakinya dikendalikan secara terus oleh pegawai perkhidmatan pelanggan sebenar. WhatsApp is a messaging application that launched in 2009 and offers users end-to-end encryption and easy to use functionality. Ankur Garg, Chief Commercial Officer of AirAsia India said, “As a progressive, digitally-led organisation, AVA offers a high standard of customer service powered by artificial intelligence. You can chat with AVA directly on +60 11-3516 5078 in WhatsApp or alternatively by visiting support.airasia.com Available 24/7. Namun kini, pihak AirAsia telah mengorak satu langkah ke hadapan dengan menawarkan khidmat AVA melalui aplikasi Whatsapp pula. “This year has been challenging for the entire aviation industry and it’s more important than ever that our guests feel supported and heard and can reach us via their preferred mode of communication. 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